Support
Appendix I
PRIVACY POLICY
Leveled Up Course Inc. DBA Leveled Up Traders (“LUT”) and Flow Business Solutions, SPC (“FBS”, and collectively together with LUT, “we” or “us”) respect your privacy and are committed to ensuring that consumers who access our website and/or use or access products or services offered by us (“you” or “your”) are informed regarding the way their personal data is used. This Privacy Policy (this “Policy”) applies to LUT, https://leveleduptraders.com (the “Site”), and all products and services offered by LUT, and governs personal data collection and usage by us. For the purposes of this Policy, unless otherwise noted, all references to LUT include the Site and LUT. The Site is an ecommerce website. By using the Site, you consent to the data practices described in this Policy and all revisions or amendments made to this Policy from time to time. LUT and FBS provide assistance to individuals with disabilities to communicate effectively with them. Please contact LUT and FBS through their respective e-mail addresses: support@leveleduptraders.com and flowbusinesssolutionsmanagement@gmail.com.
Collection of your Personal Information
Use of your Personal Information
Sharing of your Personal Information
Tracking User Behavior
Automatically Collected Information
Use of Cookies
Third-Party Links
Security and Retention of Your Personal Information
Your Choices
Changes to this Notice
Contact Information
Additional Information For California Residents
Collection of your Personal Information
We collect information about you in a variety of ways depending on how you interact with us, the Site and our services, including:
Directly from you when you provide it to us, such as when you register for an account, sign up to receive communications from us, start a challenge or contact us by phone, email, or otherwise;
Automatically through the use of cookies, server logs, and other similar technologies when you interact with the Site, promotional material, advertisements and emails; and
From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties, or from publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
In order to better provide you with products and services offered, we may collect personally identifiable information, such as the following, which sets forth the types of personal information we collect and how we use the information:
In the context of Account Registration, we collect your name, financial information, and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. The primary purpose for collecting this information is to provide account-related functionalities to our users and prevent illegal conduct.
When it comes to Biometric Identifiers, we may collect certain biometric information about you, such as imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings from which an identifier template, such as a fingerprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns, or rhythms, and sleep, health, or exercise data that contain identifying information. We collect the names and contact information of our clients and their employees with whom we may interact. We are required to collect this information to meet our legal obligations and have a legitimate interest in doing so and preventing fraud.
In the Client Information section, we have a legitimate interest in contacting our clients and communicating with them concerning normal business administration such as projects, services, and billing.
Regarding Cookies and First-Party Tracking, we use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a website is viewed. We have a legitimate interest in making our website operate efficiently.
For Cookies and Third-Party Tracking, we may place tracking technology on our website that collects analytics, records how you interact with our website, or allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about our users or our website so that they can report analytics to us or provide advertising about products and services tailored to your interests. That third party might also collect information over time and across different websites in order to serve advertisements on our website or other websites. Where required by law, we base the use of third-party cookies upon consent.
The Demographic Information we collect includes personal information, such as your date of birth, race or location. We have a legitimate interest in ensuring our users are legitimate and to prevent fraudulent and illegal activity.
Email Interconnectivity is used if you receive email from us, we use certain tools to capture data related to when you open our messages, click on any links or banners it contains and make purchases. We have a legitimate interest in understanding how you interact with our communications to you.
For Employment purposes, if you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security number. Providing this information is required for employment and we also use information about current employees to fulfill our obligations to employees. In some contexts, we are also required by law to collect information about former employees or applicants. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
In terms of Feedback/Support, if you provide feedback or contact us for support, we will collect your name and email address, as well as any other content that you send to us, in order to reply. We have a legitimate interest in receiving and acting upon your feedback or issues.
Mobile Devices may collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our stores. We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Order Placement involves your name, billing address, email address, phone number, and credit card number when you place an order. We use your information to perform our contract to provide you with products or services.
Partner Promotion occurs when we collect information that you provide as part of a co-branded promotion with another company. We have a legitimate interest in fulfilling our promotions.
In the context of Public Health and Safety, in certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical and health-related information about an employee's children, family member, or other individuals that the employee's care for under certain circumstances. We have a legitimate interest in protecting the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We have a legitimate interest in complying with the law in the jurisdictions in which we operate.
When you participate in a Survey, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party's privacy policy applies to the collection, use, and disclosure of your information. We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
Sweepstakes or Contests involve collecting information about you which includes contact information to notify you if you are selected. We have a legitimate interest in operating the sweepstakes and contests. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes and contests, and we have a legitimate interest in complying with those laws.
Website Interactions involve us using technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. We have a legitimate interest in understanding how to interact with our website to better improve it, and in understanding your preferences and interests so our offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
Lastly, Web Logs consist of information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), domain name, click-activity, referring website, or date/time stamp for visitors. We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
We collect this data and provide it to third parties, as discussed below, if it is a necessary step in the user’s account creation process, contributes to the ease of use, reliability, security, or functionality of our products. If you purchase our products or services, we collect billing and credit card information. This information is used to complete the purchase transaction or issue payments to you.
You may be required to provide certain personal information to us when you elect to use certain products or services. We also may gather additional personal or non-personal information in the future for the same purpose.
Use of your Personal Information
We collect and use your personal information to:
Operate and deliver the products or services you have requested.
We may also use your personally identifiable information to inform you of other products or services available from LUT and its affiliates.
To identify you when you visit our Sites or use our products or services.
To improve our services and product offerings.
To conduct analytics.
To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback.
To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violations of our Terms of Use, the LUT Knowledge Center rules and conditions, other policies, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
To debug, identify and repair errors that impair existing intended functionality of our website and services.
To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
For internal administrative purposes, as well as to manage our relationships.
For such other purposes as you may consent (from time to time).
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. As a result, our collection and processing of your information may be based in different contexts depending on your consent, our need to fulfil a contract, our obligations under law, and/or our legitimate interest in conducting our business. You explicitly consent to sharing your data by us and/or our affiliates with other proprietary trading firms or third parties for the purposes of detecting fraudulent, deceptive, malicious, or criminal behavior or any violations of our Terms or this Agreement.
Sharing Information with Third Parties
In addition to the specific situations discussed elsewhere in this Statement, we may disclose personal information in the following situations:
Affiliates and Acquisitions. We may share information with our corporate affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
Public. Our website may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
Other trading platforms. We may share information with other trading platforms and/or related affiliates in order to detect and protect against malicious, deceptive, fraudulent, or illegal activity or violations of our Terms of Use, the LUT Knowledge Center rules and conditions, and other policies.
Other Disclosures with Your Consent. We may disclose your information to other third parties when we have your consent or direction to do so.
Tracking User Behavior
We may track and record the websites and pages our users visit, in order to determine what our services are the most popular. This data is used to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of our website.
Use of Cookies
Our website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the webpages, or register with our site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or websites you visit. Additionally, depending on where you live, you may have the right to restrict certain cookies using the cookie banner on our website.
Third-Party Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security and Retention of your Personal Information
We take reasonable security measures to protect against unauthorized access to or alteration of your personal information. Notwithstanding the foregoing, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. In the event that we are required by law to inform you of a breach to your personal information we may, at our discretion, notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Your Choices
Subject to certain exceptions, and only for those individuals who meet specific jurisdictional and legal requirements, you have the right to make the following requests:
Access to Your Personal Information. You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
Changes to Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you can contact us at the address described below to request that your information be modified. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
Deletion of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for other business purposes.
Opt-out of Selling or Sharing for Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the “Reject” button in the “We value your privacy” window. Please note that if you change browsers or computers, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You can also reject cookies on our cookie banner. Please note that not all sharing or disclosure of your personal information is a “sale” and not all sharing or disclosure is subject to the right to opt out.
Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
Online Tracking. We do not currently recognize the “Do Not Track” signal.
Promotional Emails. From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by clicking on the “unsubscribe” button found at the bottom of each email.
Revocation of Consent. Where we process your personal information based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of personal information then we may no longer be able to provide you with the Services.
To exercise any of your rights, you may email us at support@leveleduptraders.com, Attn: Data Privacy Officer. In some circumstances, you may authorize an agent to exercise your rights by emailing us on your behalf. If you use an agent to submit an opt out request, you must provide the agent with signed written permission demonstrating that they have been authorized by you to act on your behalf. We may require more information to ensure proper verification of you and your agent’s identity and authorization. Depending on your request, we will ask for information such as your name, information about the last interaction you had with us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. If you are utilizing an agent, we require a signed and notarized permission from you stating that the agent has authorization to act on your behalf. We will deny the request if we are unable to verify the requestor or the authorized agent.
Changes to this Statement
We reserve the right to amend this Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after any such modifications will constitute your: (a) acknowledgment of the revised Policy; and (b) agreement to abide and be bound by such Policy as revised.
Contact Information
We welcome your questions or comments regarding this Statement. If you have any questions or comments, please contact us at:
Leveled Up Course Inc. DBA Leveled Up Traders
Attn: Data Privacy Officer, Michael Santiago
1657 N Miami Ave, Apt 911-A
Miami, FL 33136
Email Address:
support@leveleduptraders.com
Flow Business Solutions, SPC
Attn: Mourant
94 Solaris Avenue
Camana Bay
P.O. Box 1348
Grand Cayman KY1-1108
Cayman Islands
Email Address: flowbusinesssolutionsmanagement@gmail.com
Additional Information For California Residents
California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Policy.
California Shine the Light. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, please submit a written request to us using the information in the Contact Information section above.
Notice of Collection. The table below describes the categories of personal information we collect, disclose for a business purpose, “sell” and/or “share” (as those terms are defined by California law). Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity. We may sell or lease customer information to third parties for the following reasons:
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party.
We may, if we in our discretion consider it potentially beneficial to you, share personal data or information with our affiliates or trusted third-party partners in order to provide you with further educational, marketing and promotional offers we believe may be of interest to you. You are always entitled to opt-out from receiving such offers.
Fraud Prevention. You explicitly consent to LUT and FBS sharing your personal information with other proprietary trading firms or third parties for the purposes of detecting fraudulent, deceptive, malicious, or criminal behavior or any violations of our Terms or this Agreement.
Identifiers: This category includes personal identifiers like a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. For business purposes, this information is shared with service providers, data analytics providers, operating systems and platforms, social networks, and consumer data resellers. None of this information is sold.
Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): This includes personal information types such as a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. None of this information is shared or sold.
Characteristics of protected classification under California or federal law: This may include age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). No sharing or selling of this information occurs.
Commercial information: This includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. The information is shared with business partners and ads/marketing partners, but it is not sold.
Biometric information: This may include an individual's physiological, biological, or behavioral characteristics, including DNA, that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Examples are, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. This information is not shared or sold.
Internet or other similar network activity information: This includes browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. It is shared with business partners and ads/marketing partners, but not sold.
Geolocation data: This is shared with business partners and ads/marketing partners and is not sold.
Professional or employment-related information: This includes job history or performance evaluations and is shared with business partners and ads/marketing partners, but is not sold.
Inferences drawn from any of the information listed above: This may include creating a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. This is shared with business partners and ads/marketing partners and is not sold.
Additional categories of personal information described in the California Consumer Privacy Act (CCPA): This may include any other categories of personal information not listed above that are defined in the CCPA. Such information is not shared or sold.
California Sensitive Information Disclosure. We collect the following categories of sensitive personal information (as defined under California law): your biometric data. This information is collected to process transactions, comply with laws, manage our business, or provide you with services. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.
Effective Date: August 17, 2023
Last Update: August 17, 2023
